Refund policy

Last updated 18 October 2026

The short version

Try it first: Rookie is free, and Driver has a 7-day trial with no card needed.
Cancel at any time, and keep your plan until the end of the period you paid for.
Changed your mind? Ask within 14 days of a new subscription's first payment, or of a yearly renewal, and we'll refund it in full.
If something you paid for doesn't work and we can't fix it, we'll refund you.

1. Who handles payments

Grid Central's subscriptions are sold by Lemon Squeezy, our reseller and merchant of record. Lemon Squeezy processes refunds for us. When this policy says you get a refund, we'll issue it through Lemon Squeezy, back to the card or account you paid with.

2. Cancelling

You can cancel at any time from Lemon Squeezy's customer portal. The link is in every receipt email.

Cancelling stops the next renewal. Your plan carries on until the end of the period you've paid for, and then Grid Central drops to Rookie. Your laps, paints and setups stay on your PC.

3. Refunds within 14 days

You get a full refund if you ask within 14 days of:

the first payment for a plan or add-on, including the first payment after a free trial or the beta tester offer's free months;
a yearly renewal.

Monthly renewals after the first payment aren't refunded, except in the cases below.

4. When something goes wrong

We'll refund a payment, whenever it was made, if:

you were charged after you cancelled, or charged twice;
a paid feature doesn't work and we can't fix it within a reasonable time;
we remove a main feature of your plan during the period you paid for (we refund the unused part).

5. Add-ons and seat packs

The Broadcast add-on and Race Team seat packs are separate subscriptions, and the same rules apply to each. If a Race Team plan is refunded, its seat packs end with it, and we refund them on the same terms.

6. How to ask for a refund

Email support.gridcentral@gmail.com from the email you bought with, and include the order number from your receipt. We'll reply within 2 business days. After we issue a refund, your bank or card may take 5 to 10 business days to show it.

If you have a problem with a payment, please contact us before disputing it with your bank. We can usually sort it out much faster.

7. Your rights under the law

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy limits those guarantees, or the consumer rights you have where you live. In the EU and UK, the 14 days in section 3 cover your right to change your mind about a purchase.